Payment Policy

At Zeneroo, your shopping experience and security are our highest priorities. We utilize industry-leading encryption and trusted payment gateways to ensure every transaction is handled with the highest standards of safety and integrity.

Accepted Payment Methods

To provide a seamless and flexible checkout experience, we accept the following payment methods through our secure ONERWAY (Direct) gateway:

Visa
Mastercard
Maestro
American Express
JCB
Visa Electron
Discover
Diners Club

Secure Payment Processing

All transactions on Zeneroo are processed through a secure, encrypted payment gateway using 256-bit Secure Socket Layer (SSL) technology. We are Level 1 PCI DSS compliant, ensuring your payment data is protected with the highest industry standards for security and safety.

Payment Security & Data Protection

Zeneroo does not store, nor do we have access to, your full credit card number, CVV code, or expiration date. All sensitive financial information is handled directly by our secure payment processors ONERWAY (Direct). Your personal and payment information is 100% safe and protected.

When You Are Charged

Immediate Charge: Your chosen payment method will be charged at the time you place your order.
Order Confirmation: You will receive an automated order confirmation email immediately after your transaction is successfully processed. If you don’t see it, please check your spam/junk folder or contact us at support@zeneroo.com.

Payment & Shipping

Your order will only be processed after full payment is received. Orders placed with successful payment are usually shipped within 1–3 business days.

Payment Authorization

When placing an order, you authorize Zeneroo to charge your selected payment method for:

The product price
Applicable taxes
Shipping fees
Any additional charges disclosed at checkout

Orders will not be processed until payment has been successfully authorized.

Failed or Declined Transactions

If your payment is declined:

Verify your card details (number, expiration date, CVV).
Ensure sufficient funds are available.
Contact your bank or payment provider.

Zeneroo is not responsible for declined transactions due to banking restrictions or insufficient funds.

Taxes

Applicable sales taxes will be calculated and displayed at checkout based on your shipping address and U.S. tax regulations.

Refunds & Disputes

If you are not fully satisfied with your order, you may request a refund according to our Return & Refund Policy . In case of payment disputes or issues, please contact us before filing a claim — we’ll do our best to resolve it quickly.

Fraud Prevention

To protect our customers, Zeneroo reserves the right to:

Review transactions for suspected fraud
Request additional verification
Cancel orders if fraudulent activity is suspected

If your order is flagged, our support team may contact you for verification.

Currency

All transactions are processed in USD ($). If you are shopping from outside the United States, your bank or payment provider may apply currency conversion fees according to their specific terms.

Our Commitment

At Zeneroo, we strive to provide a secure, reliable, and transparent payment experience. Your trust is important to us, and we continuously work to ensure safe and smooth transactions.

Contact Us For Billing Support

If you have any payment-related questions, please contact us through our Contact Us page.

Business Display Name: Zeneroo

Email Us: support@zeneroo.com

Phone Number: +1 (951) 498-8876

Live Chat: Available on our website.

Business Address: 10385 San Sevaine Way Suite B, Jurupa Valley, CA 91752, United States

Business Hours: Monday to Friday 9 AM to 5 PM (GMT-08:00) Pacific Time (US & Canada)

We aim to respond within 24 business hours.